FAQ

How do I make a purchase?

Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment at our secure checkout.

Do you have a physical store?

No. We sell exclusively online through our official website.

Do you ship to my country?

Yes. We ship to most Spanish-speaking countries, as well as to Spain and the United States (Latino community). Available shipping options will appear at checkout based on your address.

How long does delivery take?

• Processing: 1 to 3 business days from payment confirmation.

• Estimated Delivery: between 5 and 12 business days, depending on the destination and the logistics operator.

You will receive a tracking code via email when your order is dispatched.

What are the payment methods?

We accept credit or debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. You can also pay with Apple Pay or Google Pay on some devices.

Can I pay in cash or upon delivery?

Not at the moment. All payments are made online using the methods listed above.

Can I change my order or address?

We can only edit or cancel an order before it is processed. If you need to update the address or items, contact us as soon as possible. Once the order has been dispatched, it will not be possible to modify it.

Can I add more items to an order?

For operational reasons, we do not add items to orders that have already been created. If you wish to purchase more products, simply place a new order.

Where do the products come from?

We work with logistics centers in various countries (USA, Europe, and Asia). We ship from the most efficient warehouse, depending on your location and the availability of the items.

I only received part of my order, is this normal?

Yes, it can happen. If your order includes products shipped from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.

What is the exchange and return policy?

You have 7 days from delivery for returns due to withdrawal (change of mind) and 30 days for manufacturing defects. Items must be unused and in their original packaging. After inspection, we issue the refund to the original payment method. Shipping costs are not refundable if the delivered product is correct. To start the process, contact us through our support channels.

What should I do if my delivery is delayed?

Check the status of your order with the tracking code. If more days have passed than the estimated timeframe of 5 to 12 business days, contact us, and we will follow up with the carrier.

I still need help

Our team is always ready to assist you. Write to us with your order number and the buyer's full name through the contact channels on our website.